FAQ

How long does delivery take?
Most orders arrive within 9–13 business days.

Do you charge for shipping?
No. Shipping is free on all orders.

Where do you ship?
United States, United Kingdom, Ireland, and Portugal.

What if my item arrives damaged?
Contact us within 48 hours with photos and we’ll arrange a replacement or refund.

Can I return lamps or décor items?
Yes, provided they are unused and returned within 30 days.

Who pays for return shipping?
Customers pay return shipping unless the item is defective or incorrect.

When will my refund be issued?
Refunds are processed within 9 business days after inspection.

Can I cancel my order?
Yes, if the order hasn’t shipped yet.

How do I track my order?
Tracking details are emailed after dispatch.

Do you have a physical store?
No. Palangite operates exclusively online.

Which payment methods are accepted?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Is checkout secure?
Yes. All payments are SSL-encrypted and securely processed.

How can I contact you?
📧 info@palangite.com
We usually respond within 1–2 business days.

Phone: + 351 918 373 210

Address: R. 25 de Abril 93A, 2845-137 Amora, Portugal

Email: info@palangite.com

Do you need support?
Please contact us. We will respond within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)